Ather 450X owner describes battery range falling after warranty

Owners describe range collapsing once the warranty ends

A Team-BHP thread titled "Battery degradation issues post warranty period on my Ather 450X" describes a 450X Series 1 Special Edition that had crossed 15,000 km and gone three years past its battery warranty when range on a full charge fell to around 12 km. The owner says Ather repaired the pack once at no cost and lent a replacement scooter during the job, but the range problem came back later. A separate thread on Ather's own owner community forum, titled "The Ather Promise vs. Reality: Battery degradation," also surfaces this complaint from another owner.

We tried to open both threads directly and both returned an access error on repeat attempts. This story relies on what the search results for those pages show, not on anything we read on the pages themselves. That means this is one owner's account, relayed secondhand, not a pattern we verified by reading multiple posts ourselves, and readers should weigh it as such.

An independent battery repair site, ev.care, which did open for us, documents a similar complaint: an out of warranty 450X "struggling to cross 70 km" where it once did "comfortably. 90 km in city use", and a separate 450X limited to "around 11 to 12 km while consuming the vast majority of its charge." The same page puts a full pack swap at ₹50,000 to ₹95,000, with cell or module level repair running to the lower tens of thousands of rupees. It also notes that first generation Ather scooters on the road since 2019 average around 90 percent battery health, suggesting steep early degradation is not universal.

What Ather's own warranty terms promise

Ather sells three tiers of battery cover, according to ev.care's reading of Ather's own terms. The base warranty that comes with every 450 series or Rizta scooter runs 3 years or 30,000 km, with no published minimum health figure for that base tier. Ather's Pro Pack add on stretches this to 5 years or 60,000 km and guarantees the pack stays at or above 70 percent state of health. Riders who want more can add Eight70, which pushes cover to 8 years or 80,000 km on the same 70 percent health guarantee.

The ₹4,999 fix Ather sells separately

Ather announced Eight70 on 25 November 2024 for 450X and Rizta buyers who already have Pro Pack fitted. Fonearena's report on the announcement, which we opened directly, states the add on costs ₹4,999 including GST, must be bought within 90 days of the vehicle's invoice, covers the battery for 8 years or 80,000 km, guarantees a minimum of 70 percent battery health through that period, and carries no cap on claim amounts. India TV News carried the same figures at launch. The add on does not help owners of scooters bought before the scheme existed, or those who skip Pro Pack.

What an Ather owner can do

Check battery state of health in the Ather app rather than going by range alone, since hot weather and fast charging both accelerate the normal fall in capacity. Ask your Ather service centre for a written state of health reading at every service, so you have a paper trail if the pack falls below 70 percent inside the warranty window. If your scooter is already out of warranty and the range has dropped sharply, point the service centre to the goodwill repair that the Team-BHP owner's account describes, since it suggests Ather has sometimes fixed packs free even after the clock runs out, though we cannot confirm this is Ather's standard practice. For a scooter still within 90 days of invoice, weigh the ₹4,999 Eight70 add on against the ₹50,000 to ₹95,000 cost of a full pack swap.

If Ather's customer care does not resolve a genuine warranty dispute, owners can escalate to the National Consumer Helpline on 1915 or file through the government's e-Daakhil portal. A public consumer court listing we checked shows at least four cases already filed against Ather Energy, in Chikmagalur and Bengaluru courts, though that listing does not break down how many involve battery complaints specifically.

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